Purpose:
Inbound Sales Excellence (ISE) is a compelling customer-service program that dramatically improves how call center agents create value for organizations. It helps participants clearly communicate their competence and establish credibility with customers, who in turn will be more likely to respond to questions, accept the agent’s recommendations, and remain loyal over the long term.

Process:
At the completion of this course, participants will be able to:

1. Know what makes a good call experience and how to build customer loyalty
2. Quickly communicate confidence and establish credibility so that your customers will stay on the phone and respond more comfortably to questions
3. Use a four-part strategy that has customers willing to share information that helps you add value and create customer loyalty
4. Make compelling solutions, effectively respond to customer objections, and close the transaction
5. Close the call or sale in a way that leaves your customers with strong, positive feelings about doing business with the organization

Payoff:
Participants are better able to communicate their competence, make recommendations, identify customer needs and close more sales.

Target Audience:
Sales agents in an in-bound call center environment.

Program Duration:
2 Days

Additional Information:
Inbound Sales Excellence Overview (pdf)