Single Curriculum: Bill Brooks' Impact Customer Loyalty
Business Learning Library
Detailed Description
Single Curriculum: Bill Brooks' Impact Customer Loyalty
Bill Brooks' Impact Customer Loyalty
Impact Customer Loyalty - Module 1 - Introduction
In this course, you will gain an understanding of the IMPACT Customer Loyalty System and the fundamentals of how to effectively apply it in your organization. In addition, this course also reveals the four areas of focus and how to maximize every opportunity with your customers.
Faculty: Bill Brooks
Length: 15:02
Course Highlights:
• Introduction to IMPACT
• Customer Loyalty Fundamentals
Impact Customer Loyalty - Module 2 - Invest
In this course, you will focus on the 'Invest' stage of the IMPACT Customer Loyalty System. This course provides an in-depth understanding of the Invest step and the benefits of Customer Loyalty to you and your company. You'll also discover the powerful ways to assess your attitude and to positively affect every experience with your customers.
Faculty: Bill Brooks
Length: 10:02
Course Highlights:
• Invest
• Customer Loyalty Benefits
• Customer Experience
Impact Customer Loyalty - Module 3 - Meet
In this course, you will focus on the 'Meet' stage of the IMPACT Customer Loyalty System. You will learn how to develop trust and rapport with your customers in order to create the most favorable first impression. You'll also discover powerful guidelines on how to build a bridge between you and your customers in order to achieve the most favorable outcomes.
Faculty: Bill Brooks
Length: 14:25
Course Highlights:
• Meet Step
• Build Trust & Rapport
• Build Customer Bridges
Impact Customer Loyalty - Module 4 - Probe
In this course, you will focus on the 'Probe' stage of the IMPACT Customer Loyalty System. This course empowers you to effectively get the customer to express their needs, desires and wishes to you in order for you to help them address their particular issues. You will also learn the powerful principle known as the Fatal Flaw in Customer Service and how to effectively overcome it.
Faculty: Bill Brooks
Length: 11:35
Course Highlights:
• Probe
Impact Customer Loyalty - Module 5 - Apply
In this course, you will focus on the 'Apply' stage of the IMPACT Customer Loyalty System. You will learn how to apply your solutions in order to achieve maximum benefit for your customers and your company. You'll also learn the single most powerful word in order to position yourself as a true Customer Loyalty expert.
Faculty: Bill Brooks
Length: 07:57
Course Highlights:
• Apply Your Solution
Impact Customer Loyalty - Module 6 - Confirm
In this course, you will focus on the 'Confirm' stage of the IMPACT Customer Loyalty System. This course shows you how to validate your solutions and to create in the mind of the customer confidence in your ability to help them resolve their issues.
Faculty: Bill Brooks
Length: 10:07
Course Highlights:
• Confirm
Impact Customer Loyalty - Module 7 - Thank 'em
In this course, you will focus on the 'Thank'em' stage of the IMPACT Customer Loyalty System. This course shows you how to wrap up a resolution with a customer and solidify customer loyalty with them. You'll also gain mastery of building long-term success through your customer loyalty attitude.
Faculty: Bill Brooks
Length: 11:05
Course Highlights:
• Thank 'Em |