Admin / General Office 300
Increasing Cooperation From Others With Power Talking Skills
Our success requires the cooperation of others. No man is an island. People who really get ahead in life are people who are extraordinarily successful at gaining cooperation from others. Those who seem to have little success are often unconsciously driving others away because of their word choices. Once you know what the powerless words are, you can eliminate them and replace more powerful language. You can re-script for success.
Faculty: George Walther
Length: 22:43
Course Highlights:
• Increasing Cooperation From Others-
• Power Talking Skills
• Power Talking Course Review
Service - Creating Moments of Magic
This course will show you how to deliver excellent service to outside customers and internal customers. The subjects covered include: The two types of customers; The purpose of a business; Moments of truth, misery, and magic; Five key relationship building skills; The danger of satisfied customers; Five expectations; and Complaining customers.
Faculty: Shep Hyken
Length: 34:54
Course Highlights:
• Five key skills
• Moments of truth, misery, and magic
• The purpose of a business
• The two types of customers
• The danger of satisfied customers
Time Management Skills
Time is the one indispensable, irreplaceable resource of accomplishment. We all have an equal amount of time. It has been said that the truly successful in our society are separated from others because they have elected to use their time differently. Time- management is really life-management. The pay-off for becoming an excellent time-manager is high. One of the most important rules for success is simply to "form good habits and make them your masters." By the end of this course, you will learn: The importance of planning; Seven time-wasters to eliminate; How to be pro-active; and Seven keys to increased productivity.
Faculty: Brian Tracy
Length: 20:04
Course Highlights:
• Clear Goals & Objectives
• Seven Time-Wasters to Eliminate
• Think Before Acting - Be Pro-Active
• Concentration & Single Handling
• Seven Keys to Increasing Productivity
Project A Positive Image With Power Talking Skills
Whenever you evaluate and assess another person - and that's all the time - you pay attention to three factors: Their actions, their thoughts as revealed through their attitudes, and their specific words. Others are evaluating you, too, all the time. Of those three factors, which seems to be the most important in shaping your image: Words, thoughts, or actions? The answer is none, and all three. It's not necessary to think in terms of which factor is the most important, because all three are inextricably linked and influence each other. Our focus in this program is on the specific words and phrases you use in daily conversations. Your word choices influence how you're perceived, and also shape your attitude and thoughts. Word choices also impact your behavior and actions.
Faculty: George Walther
Length: 24:32
Course Highlights:
• Project A Positive Image With Power Talking Skills
• Power Talking Skills
• Course Review
The Attitude of Servitude
Don Hutson provides insights into building customer relationships through service. Customer service insights include: Seeking personal excellence; Intense customer focus; and Win-win spirit. This course will help you differentiate your organization from your competitors by following the outlined concepts.
Faculty: Don Hutson
Length: 55:33
Course Highlights:
• To Be Your Best
• Attitude of Servitude
• Goals
• Win-Win Spirit
Leveraging Your Potential
As you look around, you find that successful people are those who make a habit of doing the things that unsuccessful people don't like to do. When you begin making a habit of engaging in the behaviors that will give you the leverage you want to move ahead more rapidly, you will enjoy success that evades most people. You will learn: Why some people earn ten times as much as others; How to be lucky; Seven leverage factors; How to network, continually, with people who can help you; and To develop good work habits.
Faculty: Brian Tracy
Length: 24:58
Course Highlights:
• Leveraging Your Potential
• Skills For Leverage
• Good Work Habits
• Personal Image
Your 5 C's - Journey Of Integrity
Are you looking for ways to improve your speed and focus? Do you want to raise the bar on your mental toughness and create passion for excellence? Vince Poscente will help you accelerate to your objectives. In just four years, he went from recreational skier to the 1992 Olympic Winter Games finals while breaking the national speed skiing record five times (135 mph on skis). His strategy outlines innovative techniques for you. They include the five C's: Clarity of Vision, Commitment, Consistency, Confidence, and Control. Poscente shows you how to apply each technique to take your business and personal goals to extraordinary levels. Vince's entertaining message will inspire you, capture your imagination and keep you on the edge of your seat.
Faculty: Vince Poscente
Length: 46:32
Course Highlights:
• Commitment
• Confidence
• Control
• Consistency
• Vision
Personal High-Performance, How To Get and Keep It
"This program is an in-depth, step-by-step system showing how you can achieve high-performance and maintain it. This surefire system was used by Danny Cox to ignite his undeveloped potential when he was failing. After his own "turnaround", this same innovative system was taught to his individual team members. Results? An incredible 800% increase in productivity. Records were smashed, not only in the company, but industry-wide. Topics discussed include: non-productive habits, determining and developing internal strengths, goal systems, and a high-performance plan.
Faculty: Danny Cox
Length: 56:50
Course Highlights:
• Self Imposed Barriers
• Life's Crossroads
• High-Performance Characteristics |