The Attitude of Servitude
Don Hutson provides insights into building customer relationships through service. Customer service insights include: Seeking personal excellence; Intense customer focus; and Win-win spirit. This course will help you differentiate your organization from your competitors by following the outlined concepts.
Faculty: Don Hutson
Length: 55:33
Course Highlights:
• To Be Your Best
• Attitude of Servitude
• Goals
• Win-Win Spirit
The Change Race
Learn some key ideas, by all successful people, to adapt to changes that they cannot control or predict. What you will learn: Why the rate of change is accelerating; The impact of the information age on your life; The two key sources of value today; Why knowledge doubles every two to three years; The affects of change; The importance of control and confidence; and How self-responsibility enables you to take charge.
Faculty: Brian Tracy
Length: 23:59
Course Highlights:
• Change
• Time and knowledge
• Results of change
• The three C's
Project A Positive Image With Power Talking Skills
Whenever you evaluate and assess another person - and that's all the time - you pay attention to three factors: Their actions, their thoughts as revealed through their attitudes, and their specific words. Others are evaluating you, too, all the time. Of those three factors, which seems to be the most important in shaping your image: Words, thoughts, or actions? The answer is none, and all three. It's not necessary to think in terms of which factor is the most important, because all three are inextricably linked and influence each other. Our focus in this program is on the specific words and phrases you use in daily conversations. Your word choices influence how you're perceived, and also shape your attitude and thoughts. Word choices also impact your behavior and actions.
Faculty: George Walther
Length: 24:32
Course Highlights:
• Project A Positive Image With Power Talking Skills
• Power Talking Skills
• Course Review
Seven Secrets To Mental Fitness
Success, in any field of human endeavor, is more mental than physical. When you develop healthy physical habits, you enjoy good physical health and energy. When you develop good mental habits of thought and feeling, you become healthy, mentally and emotionally, as well. In this course, you'll learn the distilled wisdom of fifty years of research in behavioral psychology, and how to keep yourself upbeat and positive most of the time.
Faculty: Brian Tracy
Length: 26:49
Course Highlights:
• Positive Health Habits
• Positive Mental Attitude
• Positive Action
• Positive Development
• 7 Steps to Mental Fitness
• Positive Visualization
Dealing With Difficult People
In this age of partnerships, teams, and strategic alliances, you must be able to capitalize on disagreements and team diversity to produce winning results. You'll never win them all, but you can increase your influence batting average with the tough ten percent that now drive you crazy. Viewers will learn how to become problem-solvers instead of problem-evaders, and how to trade on-the-job polarization and revenge for bridge-building strategies that produce trust and results.
Faculty: Terry Paulson
Length: 26:37
Course Highlights:
• Ground Rules for Handling Conflict
• How to Make an Enemy
• Bridge Building Strategies Worth Using
Just Incredible! A Customer Service Story
While customer service training is obviously not new, smart companies always look for refreshing new approaches to reinforce service techniques and inspire commitment among frontline personnel. This refreshingly funny video uses humor, drama, and irony to demonstrate how customer service really does make a difference. Follow along on the journey of Mr. Badger and Mr. Goodwin as they spend their day running errands and encountering different levels of customer service along the way.
Faculty: The LearnCom Group
Length: 22:59
Course Highlights:
• Just Incredible! A Customer Service Story
Make Every Day A Terrific Day
This intense personal development program is designed to educate, captivate, and entertain. Parts of this program were featured positively on 60 Minutes as "one of the most meaningful, life-enriching and long-lasting personal development experiences available." It is an unique, comprehensive habit-improvement program that mentally, physically and emotionally improves your sphere of living. This program will help you to eliminate self-defeating behavior, and improve your self-confidence through positive, success-generating habits, putting you on the road to greater achievement and a more rewarding life.
Faculty: Ed Foreman
Length: 62:17
Course Highlights:
• Make Everyday A Terrific Day
• Laugh, Love, Live, And Learn
• Keep The Problem Off Your Back
• Tips For Feeling Terrific
Seven Steps of Service
Building a positive attitude toward yourself and others starts with understanding your own attitudes and how they impel you into action. Attitudes develop a hierarchy and provide you with a purpose and direction in your life. In this course you will learn: Susan's Seven Steps of Service and service recovery.
Faculty: Susan Clarke
Length: 24:19
Course Highlights:
• Seven Steps Of Service
Connecting Emotionally with Your Customers
Building a positive attitude toward yourself and others starts with understanding your own attitudes and how they impel you to action. Attitudes develop a hierarchy and provide you with a purpose and direction in your life. In this course you will learn: the definition of attitude, reacting and responding to needs, motion vs emotion, and memorable vs mediocre.
Faculty: Susan Clarke
Length: 19:30
Course Highlights:
• Reacting vs Responding
• Motion vs Emotion
• Memorable vs Mediocre |