Single Curriculum: Admin/General Office 100
Business Learning Library
Detailed Description
Single Curriculum: Admin/General Office 100
Admin / General Office 100
Setting Priorities
People are successful to the degree to which they can carefully think through what they need to do in advance, and then do only those things that will make the greatest contribution to their lives and work at the moment. Successful people are very well-organized. You will learn: The Law of the Excluded Alternative; Setting priorities requires setting posteriorities as well; The consideration of consequences in setting priorities; The ABCDE Method; Your highest value activity; and What you do that will make a real difference.
Faculty: Brian Tracy
Length: 23:25
Course Highlights:
• Setting Priorities
• ABCDE Method
• Law of Forced Efficiency
• Result Orientation
Re-Thinking Service
You must learn how to get people to provide great service. This course shows you how to build a loyal customer base with employees who enjoy taking care of customers. You'll learn how to structure "role agreements" to increase productivity and motivation. You will see the importance of learning how to think about what you do, and of helping others develop productive thinking. You will learn how to structure your organization as a living organism rather than a hierarchy, and to differentiate between up serving and up selling. You will also learn the characteristics of good customers and how to cultivate them in all you serve.
Faculty: Jim Cathcart
Length: 20:17
Course Highlights:
• Re-Thinking Service
• Role Agreements
• Organizational Structures
• Up serving Versus Up selling
Dealing With Difficult People
In this age of partnerships, teams, and strategic alliances, you must be able to capitalize on disagreements and team diversity to produce winning results. You'll never win them all, but you can increase your influence batting average with the tough ten percent that now drive you crazy. Viewers will learn how to become problem-solvers instead of problem-evaders, and how to trade on-the-job polarization and revenge for bridge-building strategies that produce trust and results.
Faculty: Terry Paulson
Length: 26:37
Course Highlights:
• Ground Rules for Handling Conflict
• How to Make an Enemy
• Bridge Building Strategies Worth Using
Success Is A Journey
Life is full of obstacles that you must overcome. Brian Tracy discusses his crossing of the Sahara desert, and relates the experience to the journey of life. Brian will discuss the "Seven Rules to Success" that will help lead you to success and achievement.
Faculty: Brian Tracy
Length: 31:30
Course Highlights:
• The Seven Rules to Success
It's Your EQ Not Your IQ That Counts
Did you know that it's your IQ (Intellectual Intelligence) that gets you hired and your EQ (Emotional Intelligence) that gets you promoted and increases your income? Did you know that salespeople who are optimistic sell on average 37% more than their negative counterparts? People who are emotionally adept - who know and manage their own feelings well, and who read and deal effectively with other people's feelings - are at an advantage in all areas of their lives. The five areas of Emotional Intelligence covered in detail are: Self Awareness - Knowing One's Emotions; Managing Those Emotions; Motivating Oneself -The Four Keys; Recognizing Emotions in Others; and Handling Relationships -The Four Qualities.
Faculty: Susan Clarke
Length: 42:46
Course Highlights:
• Understanding Who You Are
• Managing Who You Are
• Motivating Yourself
• Empathy
• Emotions In Others
Resolving Conflicts With Ease
This course is designed to outline the successful elements of dealing with difficult people and situations of all types, whether they are customers or colleagues and to focus on eliminating barriers. They include: complainers, irate, unreasonable and irresponsible people, hostiles, and the passive aggressives who may either give too little or give too much information. This course will not only assist participants in moving through difficult situations, but do so with more ease, power, and strength so that employees feel confident in the process. Participants will learn: Guiding principles to deal with difficult people; Types of difficult people, and Modes of behavior.
Faculty: Sandra Crowe
Length: 56:04
Course Highlights:
• Principles on Dealing With Difficult People
• Three Types of Difficult People
• Three Modes of Behavior
• Question and Answer Session
10 Skills For Better Telephone Communication
Your skills on the phone should be so professional, they go unnoticed. Skills done wrong are very noticeable, and though talking on the phone may be small in retrospect, there is a right way to handle caller's needs, and in a way that shows them they are important to your business. Sharing examples of correct telephone scenarios such as dealing with upset customers, placing callers on hold, using voice mail, and more, this video will show receivers what to do at every stage of the call - maximizing their most important link to outside customers ... the phone!
Faculty: The LearnCom Group
Length: 25:47
Course Highlights:
• Skills 1 - 5
• Skills 6 - 10
4 Steps To Managing Anyone
Delegation is achieving a specified result by empowering and motivating others to accomplish results for which you are ultimately responsible. Delegation is a major part of the four steps needed to manage anyone. Let Mimi Donaldson teach you how to be a successful manager by taking you through the 4 steps to managing anyone.
Faculty: Mimi Donaldson
Length: 55:41
Course Highlights:
• Almost All There Is To Do
• Delegating Tasks
• Pushing the Pause Button
• Six Principles for Motivating Others
• Use Empathy
• Corrective Feedback Overview
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