Single Curriculum: Management - Mid Level 100
Business Learning Library
Detailed Description
Single Curriculum: Management - Mid Level 100
Management - Mid Level 100
Guiding Employees Through Change
When your employees know how to make change work for them, they will make it work for the entire organization. That's what this course is all about. . .how you can guide your employees through the change process. You'll learn how to: Put change into perspective; Understand how employees react to change; and Become an effective manager of stress.
Faculty: The LearnCom Group
Length: 34:00
Course Highlights:
• Guiding Employees Through Change
• Five Skill Areas
• Know Why Others React to Change Differently
• How to Become an Effective Manager of Stress
• Knowing How to Make Change Work For You
• Putting Strategies Into Action
• Viewing Change As An Opportunity
The Critical Factors of Success
Why are some people more successful than others? This subject has been studied exclusively going back to the earliest philosophers, several hundred years before Christ. The good news is that today, we have the answers. Today, we know why some people accomplish a lot in life and why some people accomplish very little. The bad news is that the good news is very hard to apply, which is why so few people ever fulfill their potential in life.
Faculty: Brian Tracy
Length: 26:19
Course Highlights:
• What People Want
• Human Nature
• Expediency Factor
• Self-Discipline
• Aim of Life
How To Fire
A key managerial talent is the ability to recruit, hire, and build a team of effective, competent people. Fully, one-third of employees don't work out over time. By the end of this course, you will learn: How to dehire; Dehiring with minimum stress; and Why it is important to dehire poor employees.
Faculty: Brian Tracy
Length: 25:20
Course Highlights:
• How to Fire
• How to Dehire
• Firing with Minimum Stress
• Dehiring Review
Dealing With Difficult People
In this age of partnerships, teams, and strategic alliances, you must be able to capitalize on disagreements and team diversity to produce winning results. You'll never win them all, but you can increase your influence batting average with the tough ten percent that now drive you crazy. Viewers will learn how to become problem-solvers instead of problem-evaders, and how to trade on-the-job polarization and revenge for bridge-building strategies that produce trust and results.
Faculty: Terry Paulson
Length: 26:37
Course Highlights:
• Ground Rules for Handling Conflict
• How to Make an Enemy
• Bridge Building Strategies Worth Using
Service Excellence
No matter what you do in your company or organization, your job title is "Problem-Solver" and your job function is "Customer Satisfaction." Your customer is anyone you depend upon for your continued success and security in your job. The very best people and the best companies have an "obsession" with customer service. The customer is the most important single person in their thinking. Everything they do is organized to satisfy their customers better in some way. You will learn: Four Levels of Customer Service; Moments of Truth; The Customer Service Strategy; and How To Deal With Customer Complaints.
Faculty: Brian Tracy
Length: 27:04
Course Highlights:
• Four Levels of Customer Service
• Four Levels of Products and Services
• Moments of Truth
• Customer Service Strategy
• Customer Complaints
Balancing Work and Family
Balance is the key to health, harmony and happiness and is central to maximum achievement. From his years of study, Brian Tracy discovered the key ideas that highly-effective people use to keep their lives in balance and to perform at excellent levels in both their careers and with their families. You will learn: How to make your own happiness central to your life; Practice moderation in all things; How to treat your time like money; and Where to use quality and quantity of time to achieve peace of mind.
Faculty: Brian Tracy
Length: 25:43
Course Highlights:
• Balancing Work And Family
• Peace of Mind
• Balance
How To Hire
A critical talent is the ability to recruit, hire and build a team of effective, competent people. Remember, you are working and accomplishing tasks through others. The best managers have the best staffs. The best staffs are a reflection of quality recruiting skills. The quality of your staff will have a direct bearing on the quality of work you produce and the opinion others have of you. By the end of this course, you will learn: The reasons for poor hiring; How to write a job description; How to find candidates; The interviewing process; How to check references and resumes; and How to make the decision.
Faculty: Brian Tracy
Length: 25:21
Course Highlights:
• How To Hire
• Job Description
• Finding Candidates
• Interviewing
• Choosing The Right People
1001 Ways To Reward Employees
Make employees jump to be productive! This course brings you an abundance of simple ideas, tips, and one-to-one relationship strategies to "help make exceptional employee performance a reality." Take notes as best-selling author, Bob Nelson, informs managers of seven major things to think about when it comes to energizing employees. This amusing video demonstrates several cases where employees are made to feel like appreciated humans - not just machines who turn out work. Learn to connect with your employees and stimulate productivity.
Faculty: The LearnCom Group
Length: 09:41
Course Highlights:
• How to Praise Publicly
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