Detailed Description

MBTI: Discovering Your Type
Purpose:
The Myers-Briggs Type Indicator(r) will help participants to identify their personality preferences in an understandable and useful format. MBTI results describe valuable differences between people and can aid in eliminating misunderstandings and miscommunications.

Process:
Through trainer-led discussion and the pre-work survey, participants will:

1. Build a basic understanding of personality type theory
2. Recognize the eight preferences
3. Identify and verify participant four-letter type
4. Explore the four temperaments
5. Develop an action plan to apply type to a customer interaction.

Payoff:
MBTI can helps you improve your relationship with your customers by identifying your strengths and unique gifts as well as potential areas for growth. This information leads a better understanding of both yourself and people whose personality type is different from your own.

Target Audience:
Everyone

Program Duration:
1/2 Day

Pre-work:
Participant survey