Leadership 200
The Leader as a Strategic Thinker
The ability to set and achieve strategic objectives is the key skill; the ultimate test of leadership. Leadership is results, more than anything else. You will learn: your most valuable asset; four reasons for setting strategy; five key questions in strategic planning; and the key to strategic planning.
Faculty: Brian Tracy
Length: 24:36
Course Highlights:
• Competitve Advantage
• Strategic Planning Basics
• The Leader As Strategic Thinker
• Strategic Planning
The Manager's Roles and Goals
Your success, as a manager, depends upon the people you have working for you. You must learn how to move from operating to managing; from doing to controlling. In this course, you will learn: Planning; Organizing; Staffing; Delegating; Supervising; Measuring, and Reporting.
Faculty: Brian Tracy
Length: 25:49
Course Highlights:
• The Manager's Roles and Goals
• Planning
• Delegation
• Measuring
• Vital Functions In Management
Effective Problem-Solving
Your job description, whatever it is, is "problem-solver." All day long, in every situation, you solve problems. Your ability to solve problems effectively determines your success, your income, your position, and your future. Brian Tracy offers you the tools to become an effective problem- solver. You will learn how to: Improve your thinking; Define creativity as improvement; Stimulate ideas; Use the systematic method of problem-solving; Use mind and brain storming; and Test your assumptions.
Faculty: Brian Tracy
Length: 25:25
Course Highlights:
• Thinking
• Systematic Problem Solving
• Mindstorming
• Testing Assumptions
• Skill Application
Service - Creating Moments of Magic
This course will show you how to deliver excellent service to outside customers and internal customers. The subjects covered include: The two types of customers; The purpose of a business; Moments of truth, misery, and magic; Five key relationship building skills; The danger of satisfied customers; Five expectations; and Complaining customers.
Faculty: Shep Hyken
Length: 34:54
Course Highlights:
• Five key skills
• Moments of truth, misery, and magic
• The purpose of a business
• The two types of customers
• The danger of satisfied customers
Skills Coaching
In today's market, it is difficult to find and keep a product-oriented competitive advantage. Today many salespeople and companies are selling a commodity. Your people can be the company's sustained competitive advantage. For this to happen, you must be able to coach them to excellence. You must identify areas of development and ensure that the individual is coached to acceptable levels of performance. By the end of this course, you will learn: When to coach; How to coach; The steps of superior coaching; What problems to avoid or overcome; and The rewards and pay-offs of effective skills coaching.
Faculty: Brian Tracy
Length: 18:07
Course Highlights:
• Skills Coaching
• Steps To Coaching Sales Skills
• Problems To Overcome In Skills Coaching
• Skills Coaching Pay-offs
Entrepreneurial Leadership
The race is on! Product and service cycles are accelerating faster and faster. Learn creative and innovative ways to stay ahead of your competition. You will learn: The purpose of a business; The keys to entrepreneurial leadership; Creative marketing; and Entrepreneurial strategies.
Faculty: Brian Tracy
Length: 24:59
Course Highlights:
• Entrepreneurial Leadership
• Keys to Entrepreneurial Leadership
• Entrepreneurial Strategies
• Creative Marketing
• Creative Thinking
Re-Thinking Service
You must learn how to get people to provide great service. This course shows you how to build a loyal customer base with employees who enjoy taking care of customers. You'll learn how to structure "role agreements" to increase productivity and motivation. You will see the importance of learning how to think about what you do, and of helping others develop productive thinking. You will learn how to structure your organization as a living organism rather than a hierarchy, and to differentiate between upserving and upselling. You will also learn the characteristics of good customers and how to cultivate them in all you serve.
Faculty: Jim Cathcart
Length: 20:17
Course Highlights:
• Re-Thinking Service
• Role Agreements
• Organizational Structures
• Upserving Versus Upselling
1001 Ways To Energize Organizations
Here are the special strategies for motivating individuals and teams who work within the constraints of existing corporate culture, structure and policy. Bob Nelson shows how to maintain corporate standards while making the entire workplace more employee-friendly. Whether your company is small, medium or large, these methods will shift your organization into high gear when it comes to performance, service, and quality. You will learn how to: Create an entrepreneurial atmosphere, Enhance organizational communication using open-book management, and Implement effective employee development programs.
Faculty: The LearnCom Group
Length: 29:33
Course Highlights:
• Simplify Policies and Procudures
• Independence and Autonomy
• Organizational Communication
• Solicit Suggestions
• Employee Development Programs
• Work Environment and Benefits
• Employee Ownership and Stock Options
• Community Involvement
10 Skills For Better Telephone Communication
Your skills on the phone should be so professional, they go unnoticed. Skills done wrong are very noticeable, and though talking on the phone may be small in retrospect, there is a right way to handle caller's needs, and in a way that shows them they are important to your business. Sharing examples of correct telephone scenarios such as dealing with upset customers, placing callers on hold, using voice mail, and more, this video will show receivers what to do at every stage of the call - maximizing their most important link to outside customers ... the phone!
Faculty: The LearnCom Group
Length: 25:47
Course Highlights:
• Skills 1 - 5
• Skills 6 - 10
21st Century Leadership - Inside Secrets of Top Leaders
Learn the "inside secrets" and best creative practices of top leaders. Your business is as good as your worst employee. Innovative, usable, and proven leadership strategies.
Faculty: Patricia Fripp
Length: 29:00
Course Highlights:
• Leadership Strategies
• Find Inovation in Your Company
• Practices of Top Leaders
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