Admin/General Office 200

Make Every Day A Terrific Day

This intense personal development program is designed to educate, captivate, and entertain. Parts of this program were featured positively on 60 Minutes as “one of the most meaningful, life-enriching and long-lasting personal development experiences available.” It is an unique, comprehensive habit-improvement program that mentally, physically and emotionally improves your sphere of living. This program will help you to eliminate self-defeating behavior, and improve your self-confidence through positive, success-generating habits, putting you on the road to greater achievement and a more rewarding life.
Faculty: Ed Foreman
Length: 62:17

    Course Highlights:

  • Make Everyday A Terrific Day
  • Laugh, Love, Live, And Learn
  • Keep The Problem Off Your Back
  • Tips For Feeling Terrific

    • The Power Of Listening

    Listening is the key personal development skill! Dr. Alessandra shows your employees how to tap into their communication power by mastering the art of “active” listening. When you finish this program, your employees will have every tool they’ll ever need to effectively listen for and alert them to profitable opportunities. Through Dr. Alessandra’s CARESS model, your employees will learn how to hear and retain twice as much information leading to increased trust, respect and cooperation. They’ll make better, more informed decisions and solve problems faster and more effectively.
    Faculty: Tony Alessandra
    Length: 41:56

      Course Highlights:

    • Ineffective Listening
    • Benefits of Listening
    • Barriers to the Listening Process
    • Listening Techniques
    • Researching
    • Exercising Emotional Control
    • Sensing
    • Structuring

      • Customer Service – You’re In Control

      Basic customer service skills are important in every job. This course is a series of 18 short, dramatic vignettes. A situation depicting the wrong way to give customer service is followed by a stopping point. You may then restart and show the right way to handle the situation. Participants will learn to use the Six Steps to Customer Service Success and the Two-Step Method approach, dealing first with emotions, and then with the problem for satisfying angry customers’ needs. What You’ll Learn: Professionalism; How to improve telephone communication; Face-to-face communication basics; and How to understand the importance of body language and tone of voice.
      Faculty: The LearnCom Group
      Length: 21:12

        Course Highlights:

      • Building The Foundation
      • Telephone Skills
      • Face to Face Customer Service Skills
      • The Difficult Customer

        • Seven Secrets To Mental Fitness

        Success, in any field of human endeavor, is more mental than physical. When you develop healthy physical habits, you enjoy good physical health and energy. When you develop good mental habits of thought and feeling, you become healthy, mentally and emotionally, as well. In this course, you’ll learn the distilled wisdom of fifty years of research in behavioral psychology, and how to keep yourself upbeat and positive most of the time.
        Faculty: Brian Tracy
        Length: 26:49

          Course Highlights:

        • Positive Health Habits
        • Positive Mental Attitude
        • Positive Action
        • Positive Development
        • 7 Steps to Mental Fitness
        • Positive Visualization

          • Team Up For Success – Building Teams

          No longer is teamwork an option. Teamwork is a known competitive advantage, which means every employee, no matter what they do, should be prepared to join a team if they aren’t already a member of one. In this video, you will find out your first and most important step in your participating role, and what to do to maximize the time you spend with your team. Scenarios in this video pay close attention to four critical areas for putting together and putting in motion a solid team – including two keys in goal-setting. You’ll also identify a convenient model to form team solutions without bringing conflict to the forefront, along with five guidelines to follow for choosing the best solution.
          Faculty: The LearnCom Group
          Length: 31:44

            Course Highlights:

          • Four Critical Areas for Success
          • Reaching Consensus
          • Resolving Conflict

            • Giving And Receiving Criticism

            In today’s team-focused, customer orientated environment, every employee must master the art of giving and accepting criticism effectively. This program gives you the tools you need to motivate others as well as improve your own performance. This program presents scenarios, then Jean Lebedum, a communications expert, provides commentary on what was done wrong and how to correct it. You will learn how to: React to criticism; Use criticism as a tool to improve your career and life; Ask questions that clarify the criticism and break it into specific actionable issues; and Keep criticism on a professional level avoiding personal attacks.
            Faculty: The LearnCom Group
            Length: 26:47

              Course Highlights:

            • Receiving Criticism
            • Giving Criticism
            • Question & Answer Segment

              • Attitude: A Little Thing Makes A Big Difference

              Having the right attitude doesn’t always come naturally. But everyone knows that having a positive outlook is an underlying factor in your day-to-day living, especially in your job performances. As a result, people constantly devote themselves to positive attitude change. This video challenges individuals to improve life results by positively gaining control of thoughts and overall outlooks. With help from this presentation, you can take action against your own and other’s worst enemy, a bad attitude.
              Faculty: The LearnCom Group
              Length: 24:30

                Course Highlights:

              • Attitudes
              • Dealing With Other People’s Difficult Attitudes
              • Question & Answer Segment

                • If You Think You Can or If You Think You Can’t; Either Way, You’re Right

                This inspiring video is a message of hope for people who let their perceived limitations get in the way of success. Even the most pessimistic viewers will learn how to set their sights higher – both personal and professionally. They’ll come face to face with some of the greatest personal triumphs of our time – stories of people who overcame incredible obstacles to push the envelope of success.
                Faculty: The LearnCom Group
                Length: 10:29

                  Course Highlights:

                • If You Think You Can or If You Think You Can’t
                • Either Way You’re Right